{"id":6756,"date":"2021-11-19T18:13:52","date_gmt":"2021-11-19T23:13:52","guid":{"rendered":"https:\/\/reddotalerts.ca\/qfp\/"},"modified":"2022-04-22T12:37:56","modified_gmt":"2022-04-22T16:37:56","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/reddotalerts.ca\/fr\/foire-aux-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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La foire aux questions<\/h1>\n

Obtenez des r\u00e9ponses \u00e0 vos questions au sujet de Red Dot Alerts.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#F5F5F5″ custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion _builder_version=\u00a0\u00bb4.13.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bbYour Title Goes Here\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_css_main_element=\u00a0\u00bbdisplay:none;\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

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[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien co\u00fbte l\u2019installation?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]L\u2019installation est facile. Vous ou un membre de votre famille pourrez le faire vous-m\u00eame.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien co\u00fbte l\u2019activation du service?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Il n\u2019y a pas des frais d\u2019activation. L\u2019activation est gratuite et facile.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQu\u2019est-ce que la garantie sans contrainte?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Vous pouvez faire l\u2019essai des solutions de Red Dot Alerts pendant 30 jours sans contrainte. Si le fait de savoir que nous sommes \u00e0 votre service jour et nuit pour vous et vos proches n\u2019am\u00e9liore pas votre tranquillit\u00e9 d\u2019esprit, vous n\u2019aurez qu\u2019\u00e0 nous retourner le mat\u00e9riel pour recevoir un remboursement complet.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbFaut-il signer un contrat?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Nous accordons assez d\u2019importance \u00e0 votre libert\u00e9 pour ne pas vous obliger \u00e0 signer un contrat. Vous pourrez ainsi annuler nos services \u00e0 n\u2019importe quel moment.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien de temps faut-il compter avant de recevoir le mat\u00e9riel?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Nous acheminons le mat\u00e9riel dans les 48\u00a0heures, du lundi au vendredi. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbJ\u2019habite dans une petite localit\u00e9. Les services de Red Dot Alerts fonctionneront-ils chez moi?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Le service On the Go de Red Dot\u00a0Alerts\u00a0fonctionne partout au Canada\u00a0o\u00f9 il y a un r\u00e9seau cellulaire. Le service At Home fonctionne partout o\u00f9 il y a une prise de courant et ne requiert pas de ligne de t\u00e9l\u00e9phone fixe.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbSi j\u2019appuie sur le bouton d\u2019alerte, vais-je devoir payer des frais?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.12.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Il n\u2019y a pas de frais cach\u00e9s. Red Dot Alerts offre des solutions pour vous et vos proches qui fonctionnent jour et nuit, 365\u00a0jours par ann\u00e9e. En cas de besoin, vous n\u2019avez qu\u2019\u00e0 appuyer sur le bouton d\u2019alerte. Nos op\u00e9rateurs bilingues seront toujours l\u00e0 pour vous aider.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bb\u00c0 quelle fr\u00e9quence dois-je recharger la pile du syst\u00e8me On the Go?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]La pile de notre solution On the Go a une autonomie de 36\u00a0heures. L\u2019appareil doit \u00eatre charg\u00e9 une fois par jour pendant 90\u00a0minutes.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle est la port\u00e9e du signal du syst\u00e8me On the Go avec g\u00e9olocalisation?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Nos solutions fonctionnent partout o\u00f9 il y a un r\u00e9seau cellulaire fiable.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle est la port\u00e9e du signal du bouton d\u2019appel \u00e0 l\u2019aide de la solution At Home?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Le bouton d\u2019alerte sans fil de la solution At Home a une port\u00e9e allant jusqu\u2019\u00e0 400\u00a0m\u00e8tres du bo\u00eetier de base, ce qui couvre l\u2019int\u00e9rieur de la plupart des maisons.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbSi je ne suis pas dans la m\u00eame pi\u00e8ce que le bo\u00eetier de la solution At Home, l\u2019op\u00e9rateur m\u2019entendra-t-il si j\u2019appelle \u00e0 l\u2019aide?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Oui, l\u2019op\u00e9rateur vous entendra tr\u00e8s bien. La solution At Home de Red Dot Alerts a une port\u00e9e de 400\u00a0m\u00e8tres. Si vous avez des inqui\u00e9tudes, vous pouvez effectuer des tests depuis divers endroits dans votre maison.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPuis-je porter le bouton d\u2019alerte dans la douche ou le bain?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Notre bouton d\u2019appel \u00e0 l\u2019aide est \u00e0 l\u2019\u00e9preuve de l\u2019eau, ce qui signifie que vous pouvez le porter dans la douche ou le bain. En fait, il est m\u00eame recommand\u00e9 de le porter dans la douche et le bain.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQu\u2019arrivera-t-il si j\u2019appuie sur le bouton d\u2019alerte, mais que je n\u2019arrive pas \u00e0 parler \u00e0 l\u2019op\u00e9rateur?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Si vous appelez \u00e0 l\u2019aide et que notre \u00e9quipe d\u2019op\u00e9rateurs n\u2019arrive pas \u00e0 vous entendre ou \u00e0 obtenir une r\u00e9ponse claire de votre part, nous traiterons votre appel comme une urgence et nous d\u00e9p\u00eacherons des secours imm\u00e9diatement.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbDois-je effectuer un test de mon appareil?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Nous recommandons de tester votre appareil une fois par mois en appuyant sur le bouton d\u2019alerte. Assurez-vous de pr\u00e9ciser \u00e0 l\u2019op\u00e9rateur que vous effectuez un test. Si votre appareil cesse de fonctionner, veuillez appeler au 1-888-557-2019 pour parler avec notre \u00e9quipe de service \u00e0 la client\u00e8le.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment puis-je annuler mon abonnement aux services de Red Dot Alerts?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Il suffit de nous envoyer un courriel ou de nous appeler pour demander l\u2019annulation de nos services.[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuels sont les frais d\u2019exp\u00e9dition?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Il n\u2019y a pas de frais pour l\u2019envoi de nos solutions d\u2019alerte personnelle chez vous. [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbAi-je besoin d\u2019un t\u00e9l\u00e9phone cellulaire pour que les solutions de Red Dot Alerts fonctionnent? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#808080″ open_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#808080″ closed_toggle_background_color=\u00a0\u00bbRGBA(0,0,0,0)\u00a0\u00bb icon_color=\u00a0\u00bb#EA0029″ _builder_version=\u00a0\u00bb4.13.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]Pas du tout! Aucune de nos solutions n\u2019a besoin d\u2019un t\u00e9l\u00e9phone cellulaire pour fonctionner.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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