Red Dot Alerts™ COVID-19 Statement COVID-19

Red Dot Alerts Privacy Policy

This Privacy Policy, herein referred to as “the policy,” is meant to help you (the Subscriber, or alternatively an emergency contact) be familiar with how Red Dot Alerts (“our,” “we” or “us”) collects, uses and discloses all personal data.

We respect your privacy and value our relationship with you. Your personal information will be protected and never sold, and unless otherwise specified, only used by Red Dot Alerts, our affiliates, dealers/retailers, and service suppliers to provide service.

This policy applies to all personal data collected through interactions with Red Dot Alerts, including but not limited to the purchase and use of our products/services, marketing communications, customer support and emergency contact. Personal data refers to identifying information about you, either directly or in combination with other information, as well as banking and contact details. We take special steps to protect your personal information to ensure it is safe from theft, loss, unauthorized access, copying, use and other modifications. We care about your information just as much as we care about keeping you safe.

What is Personal Data and What Types do We Collect?

Personal data can be defined as anything that might identify you or your lifestyle, including location information when GPS enable devices are actively being used as Personal Emergency Response equipment.

Red Dot Alerts collects a variety of personal data from our subscribers. Personal data is collected for account creation and maintenance, purchasing, product tester data, promotional communications data, customer service data; device information, geolocation data and online feedback. Personal data might be collected from you by means of phone call, mail, email correspondence, standardized purchasing forms or signals emitted and relays to servers from assistive devices.

Sharing Your Data with Others

Red Dot Alerts may disclose your personal data in the following instances:

  • To our affiliates for the purposes as described in this policy.
  • To third party providers who provide website hosting, data analysis, payment processing, order fulfillment, customer service, CRM, marketing intelligence, auditing, fraud detection and other services.
  • To caregivers and service providers authorized by the account holder for location sharing.
  • Third party sponsors of contests or similar promotions

We also may use and disclose your data when we believe it is necessary or required by law including laws outside the province you reside in. Government or authorities might request such information from us, and we will cooperate with law enforcement or other legal authorities for a variety of reasons. In the event of any internal reorganization, merger, sale, joint venture, transfer or other disposition of our business, we may disclose or transfer your information to a third party, and Red Dot Alerts retains the right to do so.

Third Parties

This policy does not address, nor Red Dot Alerts cannot be responsible or endorse, the way any third parties use or distribute any of your information.

We are not responsible for the information collection, use, disclosure or privacy policies and practices of other organizations, operating system provider, cellular service provider or manufacturer. Red Dot Alerts hopes you seek out the policies of these third parties in the event you wish to learn more about how your information is protected.

How Do We Protect Your Data?

Red Dot Alerts uses reasonable organizations, administrative, and technical measures to protect your personal information. No data security system however is 100 percent secure. If you believe your data is being shared by means not outlined in this policy or is not secure, please contact us immediately.

We retain personal data for as long as it is necessary considering the purpose it was retained. This length is reflected in the length you are a customer of Red Dot Alerts and any legal obligations we might have to store your records.

What Can You Do?

If at any time you or an emergency contact wants to request access, rectify, erase or restrict your data that was previously provided to Red Dot Alerts, you may contact us. In your request, please always make clear what personal data needs to be changed or what limitations you request. Red Dot Alerts will only modify personal data upon the verification of your identity, and we retain the right to refuse access to personal data if we believe for any reason the wrong person is trying to access it.

Certain opt-outs of promotional materials are available during said promotions. Opt-out requests will be complied with as soon as reasonably possible for Red Dot Alerts. Such requests should be made in writing to our Service Team.

Are You A Parent?

While Red Dot Alerts products and services are not directed at minors, we recognize that we may be assisting children and those under 18 years of age. We will comply with applicable law to receive parental or guardianship permission before collecting, using or disclosing the personal information of children. If a parent or guardian becomes aware that a child has provided us information without their consent, please contact us immediately.


24h peace of mind. At Home and anywhere there is cellular service in Canada.


Whenever, wherever-we’re here for you.


Safety, well-being & independence for the people you love.

Dear Red Dot Alerts Client:

The world is grappling with an issue of enormous scale and human impact, and our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19).


We want to assure all Red Dot Alerts clients that the COVID-19 outbreak will not impact our Emergency Response Call Handling. Our 24-hour monitoring station is fully operational. We are always here to help. It's our top priority to ensure our clients are safe and healthy, especially during this time of crisis.


We continue to monitor the latest COVID-19 updates and are taking actions to safeguard the health of our employees, to preserve our ability to operate. In compliance with recommendations from the Federal and Provincial Governments, many of our normal day-to-day operational tasks will be managed by employees working remotely.


Rest assured, we are here for you and your loved ones.


Stay Home. Stay Safe.


Your Red Dot Alerts Team