Frequently Asked Questions
Get answers for the most frequent questions about Red Dot Alerts.
How much does installation cost?
Installation is simple and can be done by you or someone in your family.
Do I have to pay for Monitoring?
There is a low monthly monitoring fee with no contract.
What is the Risk-Free Guarantee?
Try Red Dot Alerts risk-free for 30 days. If your peace of mind is not improved by the knowledge that we are here round the clock for you and your loved ones, you can simply return your equipment and receive a full refund.
Do I have to sign a contract?
We value your freedom enough not to request contracts. You can cancel our services at anytime.
How long will it take to receive my order?
We ship out orders within 48 hours, Monday to Friday.
I live in a small town. Can Red Dot Alerts be used there?
Red Dot Alerts On the Go can be used anywhere with cellular service in Canada. For At Home, we don’t need a landline, just a power outlet.
If I press the emergency assistance button, will I get charged?
There are no hidden charges. Your Red Dot Alerts™ system is there for you and your loved ones 24 hours a day, 365 days a year. Push your help button anytime you are in need. Our bilingual operators will always be available to assist you.
How often do I need to charge my Red Dot Alerts On the Go system?
The battery in our On the Go system lasts up to 36 hours. The device should be charged once a day for 90 minutes.
What is the Range of my Red Dot Alerts On the Go mobile alert system with GPS tracking?
Our systems work anywhere with good connection to a cellular network.
What is the range of the Red Dot Alerts At Home wireless call button?
The range of our At Home wireless call buttons is up to 400 metres from the base unit, which covers most typical homes.
If I am not in the same room as the main At Home base unit, will the emergency response operator hear me?
Yes, loud and clear. Red Dot Alerts At Home has a range of 400 metres. If you are concerned, please perform a test in different areas of your home to confirm.
Can my personal help button be worn in the shower or bath?
Our help button is water-resistant, which means you can wear it when taking a shower or a bath. In fact, we recommend that you do.
What if I press the help button and am unable to communicate with the emergency response operator?
If you signal for help and our operator care team cannot hear you or get a clear answer, we will treat your call as an emergency and dispatch help right away.
Do I need to test my unit?
We recommend that you test your unit monthly by pressing the emergency response button. Be sure to notify the emergency response operator that you are testing your unit. If your unit stops functioning, please call 1-888-557-2019 to speak with our customer service team.
How do I cancel my service?
We keep cancellation easy, too. Simply email or call us to request a cancellation.
How much does shipping cost?
There are no fees to ship our personal alert systems to you.
Do I need a cell phone for any of the Red Dot Alerts Systems to work?
Not at all—none of our systems require cell phones to work.