Frequently Asked Questions
Get answers for the most frequent questions about Red Dot Alerts™
There is an installation cost if we install the system. Installation is simple. It can be done by you or someone in your family.
There are no shipping fees. Shipping is free.
There is no activation fee. Activation is free.
Try Red Dot Alerts™ for 30 days. If you don’t find more peace of mind knowing that we are here around the clock for you and your loved ones, simply return your equipment and receive a full refund.
No. There is no contract. You can cancel at anytime.
Orders will be shipped out within 48 hours, Monday to Friday.
*Please be aware that with COVID-19 orders may be delayed. We apologize for any inconvenience this may cause.*
Red Dot Alerts™, On The Go can be used anywhere in Canada that has cellular service. Red Dot Alerts™, At Home can be used anywhere that has a landline.
No. There are no hidden charges. Your Red Dot Alert™ system is there for you and your loved ones 24-hours a day, 365 days a year. Push your help button anytime you are in need. Our bilingual operators are always available to assist you.
The battery in our On-The-Go Mobile Alert system will last up to 36 hrs. The device has to be charged once a day for 90 minutes.
The system works anywhere there is a good connection to the cellular network.
The range of our At-Home wireless call buttons is up to 400 metres from the base unit, which covers most typical homes.
Yes, loud and clear. The Red Dot Alerts™ At Home and Fall Detection units have a range of 400 metres. If you are concerned, please perform a test in different areas of your home.
Our help button is water resistant and we recommend you wear it when taking a shower or a bath.
If you signal for help and our operator care team cannot hear you or get a clear answer, your call will be treated as an emergency and help will be dispatched right away.
Test your unit monthly by pressing the emergency response button. Notify the emergency response operator that you are testing your unit. If your unit is not functioning, please call 1-888-785-0944 and speak with our customer service team.
Simply call us or send us an email to request cancellation.
No. A cell phone is not required for any of our systems to work.