Red Dot Alerts™ COVID-19 Statement COVID-19

At Red Dot Alerts™, we are proud to be a 100% Canadian owned and operated company, with a 30-year history of caring. Our call centres are located in Canada and all our operators are bilingual.

For us, safety isn’t just ‘another service’, It’s our only service.

Bruyere Helpline was established in 1986, in July 2018 Bruyère and FCi formed a new company called Red Dot Alerts™.

Red Dot Alerts continues to champion the compassionate care associated with the much-respected Bruyère helpline. Our fully-managed suite of At-Home and On-The-Go safety services provide complete freedom & 24-hr peace-of-mind.

We know that this is a big decision for yourself or a loved one. We are not just another technology company that has added on another service. We are not just another item on your monthly bill. We provide compassionate caring services for you or your love ones. This is all we do. Red Dot Alerts™ provides 24-hr peace of mind at home and anywhere there is cellular service in Canada.

Whether you’re a caregiver to someone you love or need support to maintain your independence, or living with a chronic illness whenever, wherever – we’re here for you.

Why not give us a call and let us take you through our options? We’re here to help. 1-888-785-0944


24-hr peace of mind. At home and anywhere there is cellular service in Canada.


Whenever, wherever – we’re here for you.


Safety, wellbeing & independence for the people you love.

Dear Red Dot Alerts Client:

The world is grappling with an issue of enormous scale and human impact, and our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19).


We want to assure all Red Dot Alerts clients that the COVID-19 outbreak will not impact our Emergency Response Call Handling. Our 24-hour monitoring station is fully operational. We are always here to help. It's our top priority to ensure our clients are safe and healthy, especially during this time of crisis.


We continue to monitor the latest COVID-19 updates and are taking actions to safeguard the health of our employees, to preserve our ability to operate. In compliance with recommendations from the Federal and Provincial Governments, many of our normal day-to-day operational tasks will be managed by employees working remotely.


Rest assured, we are here for you and your loved ones.


Stay Home. Stay Safe.


Your Red Dot Alerts Team